The minimum storage period is one month.
We provide move-in trailers at no charge and we can recommend a removalist.
As the contract is for a minimum of one month, we only refund whole months of prepaid rent. When you know your intended move out date, you will need to let our staff know before making your payment so we can pro-rate your payment. This way, you don’t have to pay for more than you need. That payment will need to be made over the phone or in our office.
We work from a monthly renewable contract, so this means you will automatically be billed for the next month when your rent expires. We send your invoice to you two weeks in advance, so if you know you will be moving out, you can give us notice to move out. If you would like to prepay for six months or 12 months at a time to receive a discount, you need to contact our office to apply the discount before the due date and we will arrange for a new invoice to be sent to you and we can take payment.
If you run out of space, you can either transfer your goods into a larger unit, or you can take a second storage unit out under your name. You will need to complete a new storage agreement for the new unit.
If you enter an incorrect code, the system will not recognise you so you will just not get in. You can try as many times as you like. If our office is open, just bring your photo ID in and our staff will assist you with your code. If this happens after hours and it is an emergency, you can refer to your storage agreement, or call the emergency contact number posted near the entrance of the storage centre.
Yes, you can speak to the Centre Manager concerned and an arrangement may be agreed upon depending on the circumstances. A fee may apply for a longer period of extended access.
Clause 8.1 of the terms and conditions in your storage agreement states that you must give not less than seven (7) days notice of your intention to move out.
It is recommended you do not give your code out to anyone other than the person you have nominated to have access on your contract as this protects you and others storing in the facility.
Yes it is a serviced bin and a minimal cost is placed on the amount you wish to dispose of. Just speak to centre staff to organize this.
This means that the manager of the centre actually lives onsite, usually above the office, so he/she is available to assist at times that may be outside office hours.
A “hardstand” is an outdoor space that is generally occupied by vehicles and boats. It is open to the elements.
No. All outdoor units are constructed in a way that prevents normal rainwater from entering the units.
No. Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key. The centre staff do not hold the key to your storage space.
The minimum storage period is one month.
If your account is paid up, you can access your storage space whenever you need to, but subject to the centre access hours. The access hours will vary from centre to centre, so you would need to check with your storage centre of choice.
Yes! National Storage offers BPAY as a payment option. Contact your centre staff for details.
We do everything we can to make sure that your goods are as safe as they would be if they were in your home. We have 24hour video surveillance throughout our centres and many centres have individually alarmed doors. At some centres we also have the Managers living onsite to keep an eye on things.
All centres have a wide range of sizes, so if you have more stuff than you originally thought we can put you into a larger unit on move in.
No you are not automatically covered, so we strongly recommend that you sign up for insurance when you move in.
We have a very large range of sizes to suit all requirements. You should talk to your preferred storage centre to determine the sizes available. There may be different sizes available at other locations.
The cost of your storage space will depend on the amount of space that you require.
Yes, we have specials but they will vary from location to location and from time to time. To get the “best deal”, talk to your preferred storage location.
Access to your unit will depend on the storage location. Talk to them about your needs.
Most storage centres have a PIN access system for entry & exit of the main gate. All storage centres have video cameras strategically placed around the storage centre to monitor the premises 24hrs a day, 7 days a week.
Generally, we do not charge deposits, but if you would like to make a deposit to book the unit, you are absolutely welcome to. When you move in, we will apply that deposit to your first month of storage and you will only need to pay the remainder on the day you move in. Reservations via our website will require a deposit.
The storage agreement sets out the terms and conditions of the relationship between the storage operator and the storer and it clearly spells out the rights and obligations of each party.
You will need to come into the storage centre to complete your paperwork as we will need to take copies of two forms of ID and have you sign the storage agreement.